Gofer
Customer support intelligent assistant to improve service efficiency.
- AI personalized coach: Provide customized improvement suggestions based on the specific situation of supporting agents.
- Thread summary: Quickly understand the problem without reading the entire ticket thread.
- Emotion analysis: Evaluating the efficiency of an agent by analyzing the customer's emotions.
- Integrate your favorite tools: seamlessly connect with existing customer support applications.
- Suggested response: Improve response speed through Gofer's AI.
- Performance report: Provide more relevant KPIs to evaluate agent performance.
- Problem classification: Help quickly identify problem types.
- Agent evaluation: Quantify the performance of agents.
Product Details
Gofer is an intelligent assistant focused on customer support, using AI technology to help businesses improve the efficiency of their customer service teams. It provides personalized coaching advice, sentiment analysis, quick response to suggestions, and other functions to help enterprises optimize customer support processes in real time, reduce costs, and improve customer satisfaction.
